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Absurd and unreliable. This is how are feel every time I make a online purchase and the ecommerce merchant uses Ninja Van as the last mile delivery. Now I either ask before I purchase or I will cancel the transaction. The last two occasions that I bought a garden hose...
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#1141082
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Ninjavan is such a disappointment! The worst ever!!! They are so incompetent and when I emailed them to ask about my parcel (which was delayed for 2 WEEKS FYI), they just replied with "parcel should be in our warehouse by now and the team are sorting them out". The...
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1.2
I didn't like
  • Not serious in their business
#1136289
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I called NinjaVan operator and arrange a timing for delivery on 4/11/17 and the operator said delivery will deliver between 12 to 3pm. On 4/11 Recieved a message saying parcel is on the way at 12.35pm, however I waited until 5.30pm no delivery. I called that number...
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1.0
#1125984
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The speed not only slower than pos laju but also keep failing to deliver the parcel. The first time it states that the estimated time would be 24th october then i start to wait for it.But, it ends up to be start to deliver on 25th only. I thought I would able to...
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2.0
#1121729
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My item lost, Ninja Van asked me to contact seller for refund which I stupidly did and got a slap on the face, seller checked the delivery accepted by them, how can they refund me if it is not the seller's fault. So email ding dong, many different persons apologized...
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I didn't like
  • Not serious in their business
#1118863
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You provide bad services with your delivery guy, from the date 26.09.17 the parcel if need send to me normally should message me in advance as notification! But i never receive it,and it's became 1st time fail delivery! then i request re-schedule on 30.09.17, i did...
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#1108387
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Worst delivery with ninja van

Ninja Van
#1136335
1.0
Details
my parcel did not reached at the promised time.i had call ninja van at many times.but the problem still not resolved.they said will send my parcel before friday.i as customer really not satisfied with the serviced by ninja van.
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Ninja Van - Misleading Information Given

Ninja Van
#1101825
2.0
Details
The item should be delivered on 13 September 2017. However no update. Called on 14 September 2017 for few times and the customer service claimed that will be delivered by 14 September however no news until as of today (17 September 2017). Called again on 15 September however phone was hung up.
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Customer service
Ninja Van moves like turtle-item bought from Lazada
1/1

Ninja Van moves like turtle-item bought from Lazada

Ninja Van
#1100529
1.7
Details
Tracking shows item picked-up on 10th of September, 2017 but item yet to be delivered/received at time of writing(14th September 2017 14.57). Tracking shows it is still at sorting hub. Does Ninja move like turtle?. So inefficient.
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Advertised vs Delivered
Product or Service Quality
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