Ninja Van
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kuala Lumpur, Kuala LumpurAsk for my parcell
Preferred solution: Let the company propose a solution
Because I don't recived yet my items
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Kuala Lumpur, Kuala LumpurI received a wrong parcel
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to give instruction
Preferred solution: Deliver product or service ordered
Poor delivery service
- Did not call the customer
Preferred solution: Please take note of the feedback for future deliveries
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kuala Lumpur, Kuala LumpurMy parcel is not arrived yet but the status is completed.
Preferred solution: Deliver product or service ordered
You'r del ride can't del my parcell this sat on my hand.
Preferred solution: Deliver product or service ordered
User's recommendation: Kick it off from compony
Lost packages and unreliable service
Preferred solution: Full refund
User's recommendation: Go with other couriers such as J&T or SF Express. They have better service.
Compliments
Poor service
User's recommendation: dont choose this company
Packet safety
Preferred solution: Let the company propose a solution
Poor delivery service
From time to time, I track my parcel. From April 1 it says it was already in Borongan City, but today it already April 12 the parcel was still stuck there.
How long I still need to wait for my parcel to be delivered? It's only a two hour drive from Borongan to Guiuan where I reside. How come they still haven't delivered it? Do I need to wait for a month long just like my co-worker who had her parcel after a month later?
For your information, the parcel which they delivered to my co-worker was useless. They delivered it after her daughters birthday. We went to their warehouse in Borongan, but the guard only says Ninja Van doesn't allow pick-up. The parcel was already there but they have so many parcels on their warehouse, they still can't deliver it.
How come that Ninja Van still accept parcel in Eastern Samar when in fact they can't accommodate the huge number of deliveries? You're not only a hindrance to the costumers who order online and expect their parcel to be delivered on the expected delivery, but also to the online sellers who just trying to make a living through online selling. Since you can't accommodate all, can't you just ask those sellers who have deliveries in Eastern Samar to send their parcel to other courier?
Honestly, your service is very poor. I would surely recommend J & T courier instead of yours.
Delete
- Poor reliability
- Tracking is not realtime
Preferred solution: Deliver product or service ordered
User's recommendation: Have your delivery to other courier like J & T instead of Ninja Van who offers a very poor delivery service
Check parcel cause i don't receive my parcel 1 week
When i can get my *** parcel??
- No delivery
Preferred solution: Deliver product or service ordered
User's recommendation: Don't use this courier
Customer service is useless
Preferred solution: Full refund
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