Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

I have so many bad experience with this courier.

The rider act like gangster, I wait for a whole day untill night for their delivery but end up with delivery failure at the tracking status without any call, but I was home a whole day, so I make a complaint to the customer service, guess what, the rider call back and gaduh sama you, and hang out the phone immediatly after he shout on you...

I am almost to cry when receiving this call, and I call the customer service again to told them my case but they didn't apologize at all !! They just said they will take action, I can imagine the poker face when they answer you with a really cold voice, they even don't mention a sorry on my case...


This is not the single case, I also have so many bad experience with this courier company, they will throw your parcel on floor without asking sign and let it wet by rain when you are not around.

Now I stop buying from those seller who ship with NINJA VAN, I have never experience such a bad courier like this...

Courier yang paling teruk in Malaysia!

Reason of review: Problem with delivery.

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