Ninja Van
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Ninja Van Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ninja Van has 1.3 star rating based on 418 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Im so confused as to why the courier would lie, I dont even what to like on your service, Parcel sometimes is arrogant.
Cons: Poor reliability, Not serious in their business, Suck service.Recent recommendations regarding this business are as follows: "You should find the alternative carrier.", "Don t use Ninja", "Pakek jasa lain aja kalau kota anda kota kecil seperti saya", "Simply return the items to merchants.", "Pls do your work".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ninja Van has 1.3 star rating based on 418 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Im so confused as to why the courier would lie, I dont even what to like on your service, Parcel sometimes is arrogant.
Cons: Poor reliability, Not serious in their business, Suck service.Recent recommendations regarding this business are as follows: "You should find the alternative carrier.", "Don t use Ninja", "Pakek jasa lain aja kalau kota anda kota kecil seperti saya", "Simply return the items to merchants.", "Pls do your work".
Most users ask Ninja Van for the delivery of goods as a solution to their issues.
Consumers are not pleased with Turnaround Time and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Ninja Van Reviews
"I didn't order the parcel delivered; your deliveryman is poor attitude."
Nothing so far...previous experience was so pleasant. Nothing so far...previous experience was so pleasant.
"It suck"
Shipment delay for no good reason, they overwork their employee and give impossible number of work. And customer is the one who need to pay the price. Can't...
Kuala Lumpur, Kuala Lumpur
The rider not sent my parcel
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bangkok, Bangkok
Parcel no collect
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montgomery, Louisiana
Resolved: Lazy and liars company Ninja Van
Company fixed the issue and I have been provided with apology. Improve the service.
- Nothing good
Preferred solution: Apology
User's recommendation: Don t use Ninja
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Damaged parcel .
Preferred solution: Apology
User's recommendation: Well ... people might say - pay more then , like DHL or FedEx UPS .. to have your stuffs delivered to you more professionally. If you want budget courier then don't ask for too much
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seri Kembangan, Selangor
KHAIRUL AZMIL IS THE WORST
The courier name KHAIRUL AZMIL keep causing me trouble. I opt for COD but he keep forcing me to pay to him before I receive my items.
If not he will get mad at me. Then what's the point of using COD then? Okay i tolerated, then I only ask to take photo to make sure the package is delivered safely on the right location and details, because previously he put wrong number to popbox and that makes me cannot open and take my parcel. I need to buy from physical store due to shortage.
I get mad because of his attitude. But instead of reflecting on his mistakes, he BLOCKED me and refuse to deliver my parcel. Make false report saying im not home, that i reject the parcel (when in actuality he doesnt even contact me at all!) he do that to run from his responsibilities! He definitely got no balls!
So unprofessional in work.
Back then even if he were to deliver my item he would expect me to be there in one seconds! Refuse to wait. Doesnt inform me beforehand. he recycle old conversations to use as fake proof on his lazada submission!
Please do something to him! We dont need such service here! Why are you causing us customers problem just because you are understaffed?? I keep wasting my time reporting to lazada and ninjavan back to back.
For many many times!!! Im tired!!! Stop causing me trouble!
Ninjavan said cannot do anything to him due to understaffed. What??
Im okay if he change his attitude but not at all! It's a shame that a big company like ninjavan still insist to be needing such trash to keep going. You will not be better if you dont improve the quality of service!
Aim to be like GRAB. Few offence and the offenders will be suspended/terminated/banned.
Be strict on the discipline. Customer happy. So we all willing to pay even at higher price due to trusted quality.
Thats how actuall business work on their growth!Please think in the long term! And stop keeping useless drivers!
If i can give 0 star, i would choose 0.
Bangkok, Bangkok
It suck
User's recommendation: You should find the alternative carrier.
Singapore, Singapore
I didn't order the parcel delivered; your deliveryman is poor attitude.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Avoid ninja van
- Sometimes it works
- Parcel not delivered
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Taipei, Taipei
Lies and more lies from this company
User's recommendation: Try to ascertain if Ninja Van will be the shipper of any item you order, if it will, then order your item from someone who uses an alternative courier
Singapore, Singapore
I didn't order the parcel delivered by Ninja Van, hence your deliveryman has no right to insist on cash delivery and forced me to accept the parcel. To pay, I need to confirm the order.
User's recommendation: Simply return the items to merchants.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
MOST DISHONEST and DISAPPOINTING courier service
Im writing in perspective from both buyer and seller. Ive never bother to write BAD reviews about anyone online before.
NINJA VAN is my first. This is how DISAPPOINTED I am, in NINJA VAN.
To any SELLER in the world:
NEVER ENGAGE NINJA VAN as your courier service. If not, you sellers will have to deal with ALOT OF customers complain yourself (后果自己负责)
Reason:
Ninja Van will DELIBERATELY fail 2 delivery attempts and send the parcel back to seller (bear in mind that you will still need to pay for the 2 failed delivery attempts as a seller).
Ive personally experienced it myself as a seller ALOT OF TIMES (despite sharing feedback to Ninja Van MANY TIMES, NOTHING WAS CORRECTED). This is how DISHONEST NINJA VAN is!!
This are ALL TRUE!!!
From a customer perspective, I personally experienced it myself that NINJA VAN leaving my 55 TV outside my unit!!!
Therefore, I want to scream out to any sellers in the world to NEVER ENGAGE NINJA VANs service!!!
- Whatever i shared in my reviews
Preferred solution: Ninja van to review their staff’s code of conduct and competency. And provide honest and good service.
User's recommendation: NEVER engage NINJA VAN
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Silang, Cavite
They not ask me first or reach out Return to the sender and delayed delivery
User's recommendation: Pls do your work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complain
Preferred solution: Deliver product or service ordered
Singapore, Singapore
Poor delivery promises
User's recommendation: avoid!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ninja Van deserve no star
- Existence
Preferred solution: Apology
User's recommendation: Let their business close down
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Didn't receive my parcel
Preferred solution: Deliver product or service ordered
User's recommendation: Give me your telephone number!!!
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