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1.0

No prior notice when or in what hours they will deliver

Call you last min at your door supposing you need to wait for them forever

They won't wait even 1-2 min for you to get back to your home even if you are away a bit going downstair

They cut off my tel line, very impolite driver/courier and they just go away without delivery, making you need to wait for another time

You complain to their service hot line. They just don't care

The service hot line told you their system is down and can't accept your complaint, which is a lie!

I insist to complain and at the same minute, they found my information in their system!

They said you can book specific delivery time but they never inform you to do so prior to the delivery, even a SMS, so how do you know you can schedule it? The service hotline CSR make you felt that it is your fault but NOT theirs.

You use Ninja Van, it is all of your risks!

Hope their biz bankrupt as soon as possible. Worst courier I ever had.

Reason of review: Poor customer service.

Ninja Van Cons: Not serious in their business, Poor reliability.

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