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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

Ask for a reschedule on Sat. Waited whole day yet no delivery came. But yet claimed he did came (even the driver did came but I wasn't around, he should give a call on my phone but NO call also)

Had to call ninja van to ask where is my items. To my horror, item was item back to sender.

Call CSO and ask, CSO everything don`t know. Get the CSO to check, took 4 days just to call and tell me, my item no longer in the warehouse.(on it way back to the sender)

Then the CSO still have the cheek to ask me contact my sender.

Now my item costing $1k is lost

Product or Service Mentioned: Ninja Van Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $1100.

Preferred solution: Full refund.

I didn't like: Suck service.

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That's what happen to me also, as per tracking the package was received by Ninjavan shorting hub and update said it was return to sender it was 2 weeks now . I keep on asking them where is the package and then just said its still in there warehouse.

Ask them why it is return to sender i have my complete and exact address there. If it's return to sender why they still not receive the package.

Where is the package? worst courier


Did you get your refund?

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